Maintains high Hilton standards throughout daily assignment and assists the front desk agents and supervisors in doing the same Guest relations, problem solving, training, accounting. Must be able to work weekends, holidays and evenings. Must be able to stand and walk for up to 8 hours. requiredĪble to communicate with guest, homeowners, and colleagues with diplomacy and tact. Must have the ability to read, write and speak English. Property Management reservation system (LMS). Intermediate to advanced, Microsoft office, Internet, email, touch typing. preferredģ years guest or front office management or supervisory experienceat a property of similar size and qualilty. Proficient in LMS with experience at a Vail Resorts O&O property. Strictly follows bank-out procedures and cash handling procedures Work with the Front Office Management team to develop successful programs, procedures and policies attend and participate in meetings and work towards the success of the hotel. Be knowledgeable about all emergency plans and know how to act upon them Attend leadership meeting, plan department monthly meetings, safety trainings, and participate in VR best practice groups. Conduct periodic brand standard audits and come up with initiatives to drive market metrix scoresĭevelop and maintain strong working relationships with all departments and external stakeholders. Manage inventory and assist in resolving various billing issues on guest folios.

Uses tools and empowerment to make decisions leading towards total customer satisfactionĪble to check in/check out guests following the brand standards, review the current days and future expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered. Responsible to continue to drive revenue through the Front Office. Must be fully proficient in LMSĪssist with the training, promotion, implementation and processing of the room upgrade program and various FD incentive programs. Have a clear and concise understanding of the LMS system and assist in training others on its functions. Maintain all supplies, maintain all equipment in good working order, provide a safe environment for employees and guests, ensure clean and organized front desk and public areas, strict adherence key control, enforce proper policies and procedures to maximize walk-in revenue

Lead standup meetings to ensure each department is ready for daily arrivals and departures and group happeningsĪttend ROCS, monitor room inventory and work with sales and reservations to maximize revenue and solve oversell issues, and ensure best rates are in best rooms and repeat guests have highest level of personalized service. Working hands on with the front office staff to ensure they are well organized with updated resume book, packets prepared appropriate number of staff and staff properly briefed with the appropriate information for group arrivals, billing and deposit issues, working with group leaders on any issues. Manage performance, development coaching and discipline of team members

Conduct interviews and reference checks as well as organizing and administering on-the-job training for new employees. Hire, train, discipline and retain quality front desk, resort services, concierge and bell/valet staff. Is in the guest area during high traffic times to assist the front office associates and to ensure smooth operations Shifts will vary based on business needs. Will be the Manager on Duty during scheduled shifts and will be required to carry out the duties and responsibilities of this role.

Adhere to Market Metrix goals and respond to surveys and trends. Ensure that guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed.

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